TERMS & CONDITIONS
By using the Battersea Launderette Dry Cleaning ('Battersea LDC') service for cleaning of any garments, customers acknowledge and agree to the following terms and conditions:
CARE FOR GARMENTS
In order to protect garments, Battersea LDC follows the care label instructions on each garment it processes. If a customer requests garment treatment which is contradictory to that indicated on the care label instructions, Battersea LDC will attempt to advise the customer of the potential risks associated with proceeding with the treatment. If Battersea LDC is unable to obtain customer approval to proceed, Battersea LDC shall refrain from cleaning the garment in question. If the customer authorises Battersea LDC to proceed, the customer assumes responsibility for any damage to the garment.
Battersea LDC accepts no liability for garments that have missing or removed care labels. Battersea LDC checks garments for damage or the potential for damage that could result from the laundering/dry-cleaning process. If Battersea LDC has any concerns regarding a garment or its condition, Battersea LDC will seek authorisation from the customer to proceed with the service or to tailor the garment before cleaning it. If Battersea LDC is unable to gain customer approval, Battersea LDC shall refrain from servicing the garment in question and return it to the customer at no charge.
Battersea LDC reserves the right to refuse service.
SAFE CLEANING GUARANTEE
Battersea LDC offers a Safe Cleaning Guarantee. This means Battersea LDC will process every garment it accepts for cleaning. This does not mean Battersea LDC will remove every stain from every garment.
Battersea LDC inspects every garment before returning it to the customer to ensure that Battersea LDC's strict quality measures. The customer acknowledges, by transacting with Battersea LDC, that Battersea LDC may not be able to remove all stains safely from garments, but Battersea LDC will make every attempt to remove stains without damage to a garment. If it is Battersea LDC's professional opinion that stain removal will be unsafe, Battersea LDC will refrain from or cease stain removal efforts and will inform the customer, and will not charge for that garment.
Battersea LDC's Safe Cleaning Guarantee also allows for specific instruction by the customer with respect to the type of cleaning powder preferred for garment cleaning (ie bio or non-bio).
If a customer prefers white and dark garments to be separated before cleaning, the customer must specify this preference when requesting a service wash from Battersea LDC.
Customers may collect garments only after successful payment for applicable services. Once payment has been processed, by cheque or by cash, a receipt will be issued to the customer. If a cheque is not honoured, then Battersea LDC will reserve the right to collect the amount of any such transaction from the customer in cash.
By prior arrangement, Battersea LDC will accept payment on delivery.
COLLECTION AND DELIVERY OF GARMENTS
Once a customer's garment has been cleaned, it will be collected by or returned to the customer by prior arrangement, unless there is a valid reason otherwise. If garment delivery by Battersea LDC is cancelled or obstructed at less than four hours' notice, there will be a charge of £8 to rearrange delivery.
Customers are responsible to check all of garments for money, jewellery or other valuables prior to depositing them with Battersea LDC. If Battersea LDC finds any valuables in any garments, Battersea LDC will make every effort to return them to the customer, but Battersea LDC cannot be held liable for the loss of any such articles that are forwarded to Battersea LDC.
Any personal property that is unclaimed after thirty days will be donated to charity.
Battersea LDC exercises the utmost care in cleaning and processing garments entrusted to it and uses processes which are best-suited to the nature and condition of each individual garment. Battersea LDC cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. Battersea LDC can not guarantee against damage to weak and tender fabrics.
Any lost garments must be reported within three business days. Battersea LDC makes its best reasonable effort to track every item that it processes and will review all lost garments claims on a case-by-case basis.
Battersea LDC will use customer information in the regular course of providing its services to that customer. Battersea LDC respects customer privacy and warrants that any information it is given by customers will be held with the utmost care and security, and will not be used in ways to which the customer has not consented.
It is the customer's responsibility to provide Battersea LDC with correct and up-to-date personal information to allow Battersea LDC to serve it, by: (1) contacting the customer about any issues which may arise during the handling of a garment and; (2) informing the customer of due dates and times for garment collection or delivery.